Privacy Policy

The data controller is KAYN, responsible for processing users' personal data in compliance with Moroccan law.

KAYN may collect the following personal data:

• Name and surname
• Email address and phone number
• Account login information
• Activity data (check-ins, QR code scans, usage history)
• Subscription and payment-related data
• Technical data (IP address, device information, logs)

Only data necessary for providing the services is collected.

Personal data is processed for the following purposes:

• Creating and managing user accounts
• Providing access to partner facilities
• Managing subscriptions and payments
• Monitoring attendance and service usage
• Providing customer support
• Ensuring security and preventing fraud
• Complying with legal and regulatory obligations

Data is not used for purposes incompatible with these objectives.

Personal data is processed based on:

• User consent
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate interests related to service security and improvement

KAYN may share personal data only with:

• Partner sports establishments for service delivery
• Payment service providers
• Legal or regulatory authorities when required by law

Data is never sold to third parties.

KAYN implements technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure

Data is stored only for the period necessary to fulfill the purposes described in this policy.

In accordance with Law n°09-08, users have the right to:

• Access their personal data
• Correct inaccurate data
• Request deletion when legally permitted
• Object to certain processing
• Withdraw consent at any time

Requests may be submitted through KAYN's official contact channels.

KAYN may use cookies and similar technologies to:

• Improve user experience
• Analyze platform usage
• Enhance security

Users may manage cookies through their device or browser settings.

Personal data is processed primarily within Morocco. If data is transferred abroad, KAYN ensures compliance with applicable legal requirements and CNDP authorizations.

Personal data is kept only for the duration necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

After this period, data is securely deleted or anonymized.

KAYN may update this Privacy Policy at any time. Users will be informed of significant changes through the platform. Continued use of the services implies acceptance of the updated policy.

For any questions related to this Privacy Policy or personal data protection, users may contact KAYN through its official communication channels.